1. General provisions
1.1. The rules of purchase by concluding remote purchase/sale contracts (hereinafter referred to as “Purchase Rules”) and their annexes (Rules of Use, rules for returning goods), which form an integral part of the Rules, determine the conditions and procedure for ordering, purchasing, and returning UAB FLOKATI goods, as well as provide information , which must be submitted to the Buyer in accordance with the legal acts of the Republic of Lithuania.
2. Seller
2.1. UAB FLOKATI, private legal entity, whose legal form is a closed joint stock company, Company code: 302489952, VAT taxpayer code: LT100005319111, registered office at: Trešnių st. 5, LT-54307 Giraitė km., Kaunas district Republic of Lithuania, data is collected and stored in the Register of Legal Entities, free phone number +37063311550 (hereinafter – “Seller”).
3. Ordering goods
3.1. When purchasing online, after creating a shopping cart and marking “I agree” and clicking the “Next” button, the buyer confirms that he has read the General and Data Usage Rules, agrees with them and undertakes to comply with them. In the order box, by clicking the “order” button, the buyer confirms that he is purchasing the goods and agrees to the total price of the goods, which includes all taxes, additional fees and / or other costs (for example, delivery and other costs, if any) , i.e. a remote purchase-sale agreement (hereinafter referred to as the “Agreement”) between the Seller and the Buyer is concluded and becomes effective. If, when buying online, the Buyer does not agree with any part of these Rules, the total price or its part, any additional fees and / or additional costs, in this case the Buyer must not place an order, not purchase the product and not conclude a remote contract with the Seller.
3.2. When buying goods by phone, the contract is considered concluded and comes into force from the moment when:
3.2.1. The buyer confirms by phone that he is buying the product and agrees to pay the price of the product, delivery fees and additional fees and/or expenses, if any, after notifying the manager in advance and stating the final price of the order, and then signs the Seller’s offer or sends the Seller his written consent (this clause applies in the case when the Seller calls the Buyer by phone to conclude a distance contract) with the offer.
3.2.2. The Buyer confirms by telephone that he is purchasing the goods and agrees to pay the price of the goods, delivery charges and additional fees and/or expenses, if any, provided for the price (this clause applies in the case when the Buyer calls the Seller by telephone to conclude a distance contract).
3.3. The data provided during the order are stored in the Seller’s database
3.4. In the shipment, the Seller provides the Buyer with a VAT invoice together with the ordered product(s) or sends an electronic version of the VAT invoice to the e-mail address specified by the Buyer (Confirmation of the concluded contract, the product return document can also be sent by e-mail).
4. Buyer’s rights and obligations
4.1. The buyer must provide the correct identifying information to the seller during the order.
4.2. By agreeing to these Rules, the Buyer confirms that he is:
4.2.1. able-bodied adult, i.e. i.e. 18 (eighteen) and over natural person;
or
4.2.2. a minor capable person who is at least 16 (sixteen) years old and has the consent of parents or guardians;
4.2.3. a legal entity properly represented by an authorized legal entity representative who has the right to enter into transactions on behalf of the legal entity.
4.3. By agreeing to these Rules, the Buyer also confirms that when concluding a distance contract, the Buyer does not violate the rights and legitimate interests of third parties. The Seller shall have no legal liability if this confirmation by the Buyer is wholly or partially untrue or misleading in any respect.
4.4. A person who does not meet the criteria provided for in Clauses 4.2 and 4.3 of the Rules must not place an order, not purchase the product and not conclude a Contract with the Seller, otherwise, all the risk of negative consequences and legal responsibility related to this rests with such a person.
4.5. The name of the product and the main features and maintenance are specified in the product label or instructions for use and/or in the Seller’s online store where the product is purchased.
5. Rights and obligations of the seller
5.1. The Seller undertakes to deliver the ordered goods to the Buyer within the time limit specified in the order confirmation.
5.2. The Seller undertakes to ensure the confidentiality of the Buyer’s information entrusted to him and not to transfer it to third parties without the Buyer’s consent, except for the cases provided for in the legal acts and Rules of the Republic of Lithuania.
5.3. In the case of a money guarantee return, when the product is of good quality and the rules for returning goods are not violated, the Seller undertakes to accept the returned goods and return the money, or replace the product with an analogous or other product.
5.4. In the case of a product warranty, when the product is of good quality, the seller undertakes to accept the returned goods and refund the money if the Buyer returns the goods within 30 (thirty) calendar days. Buyers participating in the loyalty program can return goods within 45 (forty-five) days from the day of delivery.
5.5. The seller has the right to assess the condition of the returned goods in accordance with the Return of Goods rules established by UAB FLOKATI. If the product does not meet the requirements of these Product Return Rules, the product is not accepted from the Buyer and is returned to the Buyer. Regarding the method of handing over the goods to the Buyer, the company’s specialist must check the quality of the delivered product within 9 working days and contact the Buyer through the contacts specified by him. Shipping costs for goods that were not returned in accordance with the Goods Return Rules are paid by the Buyer.
6. Prices of goods
The price of the goods after the order has been confirmed by the Seller cannot change, except in cases where the price of the goods has changed due to a technical error in the information systems, the correction of obvious (inadvertent) errors or other objective and essential reasons beyond the control of the Seller (in the presence of evidence substantiating these reasons). If in this case the Buyer does not agree to purchase the product at a new price, the Buyer may cancel the order by informing the Seller about this within 2 (two) working days. Upon cancellation of the order in accordance with the procedure provided for in this point, all amounts paid by the Buyer are returned to his bank account.
7. Payment
7.1. Buyer e-mail You can choose the following payment methods in the store, which are safe:
7.1.1. pay in advance through the selected online bank or another specified payment option: Paypal or other payment methods specified in the e-mail. in the store www.flokati.ee;
7.1.2. to pay in cash when picking up the order from the courier of the delivery service.
7.2. When buying by phone, the product is paid for in cash, upon collection of the order from the courier of the delivery service, or upon prior agreement on prepayment by transferring money for the order using the payment options agreed upon. The VAT invoice and other documents are submitted to the Buyer as specified in clause 3.4 of these Rules.
8. Delivery
8.1. The Seller delivers the ordered goods to the address specified by the Buyer in the following cases: (a) if the Buyer purchased the goods by phone; (b) if the Buyer bought the goods online and chose the payment method provided for in Clause 7.1.2 of these Rules.
8.2. The Buyer can choose delivery to the address specified by the Buyer or pick-up at the chosen showroom, if the Buyer bought the product online and paid the full price of the product in advance.
8.3. The cost of delivery of the goods depends on the weight of the goods and is added to the total price of the goods.
8.4 If the Buyer chooses the online purchase of goods and the payment method provided for in Clause 7.1.1 of these Rules, and chooses to have the goods delivered to the address specified by the Buyer, the Seller will deliver the goods only after receiving the Buyer’s payment in the case of payment chosen in Clause 7.1.1.
8.5 If the Buyer chooses the purchase of goods by phone, internet, and the payment method provided for in clause 7.1.2 of these Rules, the goods are delivered by the courier of the delivery service, who contacts the Buyer about the exact delivery time by phone or e-mail specified by the Buyer. The buyer is responsible for being at the place of delivery at the time of delivery, and assumes all related risks of delay in delivery of the goods, failure to receive them on time.
9. Delivery terms
9.1 If possible, the goods are usually delivered to the Buyer (unless otherwise stated on the Seller’s website or otherwise agreed with the Buyer):
If the Buyer has chosen the delivery of the goods through the delivery courier service – within 2-5 (two-five) working days in Lithuania, on working days from 08:00 to 18:00. The Buyer is informed about the delivery of the goods by a short phone message (SMS), a phone call or an e-mail specified by the Buyer. If for unforeseen reasons we cannot deliver the goods within 2-5 working days, you will be informed about this by phone or e-mail. by post Read more about the delivery rules here: https://www.flokati.ee The order starts to be executed and the delivery term is calculated only after receiving the payment for the goods, except for those cases where payment is selected upon delivery.
If the Buyer chose the method of picking up the goods in the showroom – within 2-5 (two-five) working days. The Buyer is informed about the delivery of the goods to the showroom by a short phone message (SMS). If the buyer does not pick up the goods within 7 (seven) calendar days from the day of receiving the short phone message (SMS), the Buyer is informed about the goods ready for collection by a short phone message (SMS) or a phone call a second time.
9.2. If the Buyer chooses the method of payment for the goods provided for in Clause 7.1.1 of these Rules and does not collect the goods within 14 (fourteen) calendar days from the moment when the Buyer was first notified by a short phone message (SMS), a phone call or the e-mail specified by the Buyer
9.2. If the Buyer chooses the method of payment for the goods provided for in Clause 7.1.1 of these Rules and does not collect the goods within 14 (fourteen) calendar days from the moment when the Buyer was first notified by text message (SMS), phone call or e-mail specified by the Buyer that he can collect the goods by the Buyer’s choice in one of the ways specified in these Rules, in which case the goods are no longer delivered to the Buyer and are returned to the Seller. The Buyer has the right to apply in writing to the Seller with a request to return the money paid to the Buyer for the goods no later than within 60 (sixty) calendar days from the moment when the Buyer was first notified in the manner specified in these Rules that he can collect the goods in one of the following ways chosen by the Buyer The methods established in the rules. The refund request must include the information specified in the Return Policy for these Products. If the Buyer does not apply to the Seller for a refund within the terms and procedure specified in these Rules, the Seller must transfer the money to the Buyer’s bank account from which the order was paid after deducting the shipping costs specified in the invoice. The Seller has the right to deduct the costs related to the delivery and return of the goods, bank fees, and expenses incurred by the Seller in returning the money from the returned amount.
9.3. If the Buyer chooses the method of payment for the goods provided in clause 7.1.2 of these Rules and does not collect the goods within 14 (fourteen) calendar days from the moment when the Buyer was notified in the manner specified in these Rules about the time of delivery of the Goods to the address specified by the Buyer, the goods are no longer delivered to the Buyer and are returned Upon the Seller’s written request, the Buyer must compensate the Seller for all direct losses related to the delivery, storage and return of the goods to the Seller.
10. Warranties for goods, return and exchange of goods
10.1. The legal product warranty is 24 months by law.
10.2. You can find the rules defining the application of product guarantees, product returns, and exchanges in a separate document by clicking on the link: www.flokati.ee
11. Complaint handling procedure
11.1. All complaints can be submitted to UAB FLOKATI by e-mail shop@flokati.ee or by free phone at +372 618 8245 or in writing to UAB FLOKATI, Mituvos st. 4, LT-50130 Kaunas.
11.2. The seller has the right to consider complaints within 30 (thirty) days from the date of their receipt unless the legal acts of the Republic of Lithuania set other deadlines. In case of complicated cases, this deadline can be extended by an additional 15 (fifteen) days. Answers to complaints are provided to Buyers by e-mail, telephone, or sent to the address specified by the Buyer
12. Rules and procedures for withdrawing from the contract
12.1. The Buyer has the right to withdraw from the Agreement concluded with the Seller without giving a reason and incurring costs other than those specified in Article 6.22811 of the Civil Code of the Republic of Lithuania (in this case, rejecting the order that has not yet been sent to the Buyer). To exercise the right to withdraw from the Agreement, the Buyer must notify the Seller of his decision to withdraw from the Agreement by submitting an unambiguous statement (in writing to the address specified in the Agreement or to the e-mail address shop@flokati.ee, or by phone at +372 618 8245). The buyer can use the form of refusal established by the legislation of the Republic of Lithuania, but this is not mandatory. To comply with the withdrawal period, it is sufficient for the Buyer to send a notice that it exercises its right to withdraw from the Contract before the expiry of the withdrawal period.