You can easily and conveniently return your order on our website.
- If you purchased while logged in to your account, click RETURN next to the order you want to return in the ORDERS section. This will allow you to return all or part of the order.
- If you purchased without logging in to your account, you can return the order by clicking here https://flokati.ee/et/grazinti-prekes/ and entering the ORDER ID and email you used to pay.
You can return the order in this way through a DPD parcel machine or a DPD courier who will come to pick up the products at your home.
Omniva parcel machines. You can return an unworn or otherwise undamaged product, regardless of the method of delivery/collection, through the Omniva parcel machine:
– Please complete this electronic return form and send it in the original packaging or in another, but suitable for shipping.
Please note that the returned parcel must fit a certain size of the parcel machine.
If none of the above-mentioned return methods are suitable for you, please contact us by e-mail. by mail: shop@flokati.ee or tel. no.: +372 618 8245 so that we can find the best solution for you.
*You can return goods within 30 calendar days from the day of delivery. Buyers participating in the loyalty program can return goods within 45 days from the day of delivery.